When we inspected the Ware Centre of Dental Excellence on 16 January 2014 we found that people were provided with information about their treatment and they were asked for their consent. One person said, “I was given sufficient information about what my options were and how much it would cost. Then I got lots of paperwork to read and signed to say I understood and agreed to go ahead.”

People’s needs were assessed and treatment was planned and delivered in line with those individual needs. One person told us, “They did an x-ray, assessed my gums and discussed my medication. Very thorough.”

Emergency oxygen, medicines and an automatic external defibrillator were available for use in an emergency.

People's perception of the practice was of a safe, clean and hygienic environment. One person told us, “It is absolutely spotless, and they all wear protective goggles, masks and gloves.”

The instrument decontamination and packaging cycle was in accordance with ‘best practice’ as described in the Department of Health guidance on decontamination.

Staff received appropriate training that was relevant to their role and that enabled them, where necessary, to maintain their professional registration. Staff were also supported by annual appraisals and by monthly staff meetings.

The provider had an effective governance process in place that took the form of an on-line compliance management system. We found that the provider carried out a range of audits and responded to shortfalls. The provider also actively sought feedback from people who used the service.