The Village Surgery, Wolstanton, Newcastle Under Lyme.
The Village Surgery in Wolstanton, Newcastle Under Lyme is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 8th January 2018
The Village Surgery is managed by The Village Surgery.
Contact Details:
Address:
The Village Surgery 49 High Street Wolstanton Newcastle Under Lyme ST5 0ET United Kingdom
Telephone:
01782626172
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2018-01-08
Last Published
2018-01-08
Local Authority:
Staffordshire
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
This practice is rated as Good overall. We previously inspected this practice on 26 January 2015 and rated it Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at The Village Surgery on 4 December 2017 as part of our inspection programme.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice had systems to safeguard children and vulnerable adults from the risk of abuse and staff were aware of these.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines.
Staff worked with other health and social care professionals to deliver effective care and treatment.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it. Data from the national patient survey showed that 95% of patients described their experience of making an appointment as good.
The management team were aware of the challenges the practice faced and had plans in place to address them. For example, they had implemented plans to reduce their antibiotic prescribing rate and also to increase the quality of care for patients with diabetes.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
Staff we spoke with were aware of the practice’s vision to provide patients with high quality, safe, accessible care in a responsive and courteous manner. They were aware of their roles in achieving this. There were very positive relationships between staff and teams.
Letter from the Chief Inspector of General Practice
This practice is rated as Good overall. We previously inspected this practice on 26 January 2015 and rated it Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at The Village Surgery on 4 December 2017 as part of our inspection programme.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice had systems to safeguard children and vulnerable adults from the risk of abuse and staff were aware of these.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines.
Staff worked with other health and social care professionals to deliver effective care and treatment.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it. Data from the national patient survey showed that 95% of patients described their experience of making an appointment as good.
The management team were aware of the challenges the practice faced and had plans in place to address them. For example, they had implemented plans to reduce their antibiotic prescribing rate and also to increase the quality of care for patients with diabetes.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
Staff we spoke with were aware of the practice’s vision to provide patients with high quality, safe, accessible care in a responsive and courteous manner. They were aware of their roles in achieving this. There were very positive relationships between staff and teams.
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