Letter from the Chief Inspector of General Practice

We inspected this service on 15 October 2014 as part of our new comprehensive inspection programme. This provider had not been inspected before and that was why we included them.

The overall rating for this service is good. We found the practice to be good in the safe, responsive caring, effective and well led domains. We found the practice provided good care to older people, people with long term conditions, people in vulnerable circumstances, families, children and young people, working age people and people experiencing poor mental health.

Our key findings were as follows:

• Patients were kept safe because there were arrangements in place for staff to report and learn from key safety risks. The practice had a system in place for reporting, recording and monitoring significant events over time.
• The practice could demonstrate improved outcomes for patients through the use of a comprehensive range of clinical audits.  
• The practice had introduced ‘dual clinics’ so patients with more than one long term condition were assessed for all of them at a single appointment rather than being recalled separately for each condition.
• The partners provided strong and clear leadership which had led to a committed and motivated staff group.
• The practice was responsive to its different patient groups and patients were overwhelmingly satisfied with the service they received.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice