Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Tudor House Medical Centre on 19 January 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Staff were open and transparent and committed to reporting incidents and near misses. The level and quality of incident reporting ensured a reliable picture of safety.
• Learning was based on analysis and investigation of any errors and incidents. The practice acted on its findings to improve the service.
• The practice had effective systems in place to minimise risks to patient safety.
• Staff were aware of current evidence based guidance. Staff had the skills and knowledge to deliver effective care and treatment.
• Patient feedback indicated that patients were treated with compassion and respect and were involved in their care and decisions about their treatment.
• Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
• The service was accessible. Patient feedback was positive about the ease of getting an appointment. Urgent appointments were available the same day.
• The practice had adequate facilities and was equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

The area where the practice should make improvement is:

• The practice should consider ways to further improve the control of diabetes in the practice population.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice