The Tonbridge Clinic, Tonbridge.The Tonbridge Clinic in Tonbridge is a Doctors/GP specialising in the provision of services relating to services for everyone and treatment of disease, disorder or injury. The last inspection date here was 21st September 2018 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
29th August 2018 - During an inspection to make sure that the improvements required had been made
![]() We carried out an announced desk based focussed inspection on 10 August 2018 to follow up on areas requiring improvement identified at the services earlier inspection conducted on 25 January 2018.
Our findings were:
Are services safe?
We found that this service was providing safe care in accordance with the relevant regulations.
Are services well-led?
We found that this service was providing well-led care in accordance with the relevant regulations.
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
The service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines. The Tonbridge Clinic is registered to provide consultations and treatment in musculo-skeletal medicine. These services are provided by one medical practitioner in a designated consultation and treatment room within the clinic.
The clinic also provides osteopathy, physiotherapy, chiropody, acupuncture and other complementary treatments. These treatments are exempt by law from CQC regulation. Therefore, we were only able to inspect the treatment provided by the medical practitioner but not the other therapy services.
The medical practitioner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We spoke with the practice manager and reviewed documentation to assess compliance with The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Our key findings were:
25th January 2018 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 25 January 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this service was not providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this service was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this service was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this service was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this service was not providing well-led care in accordance with the relevant regulations.
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
The service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines. The Tonbridge Clinic is registered to provide consultations and treatment in musculo-skeletal medicine. These services are provided by one medical practitioner in a designated consultation and treatment room within the clinic.
The clinic also provides osteopathy, physiotherapy, chiropody, acupuncture and other complementary treatments. These treatments are exempt by law from CQC regulation. Therefore we were only able to inspect the treatment provided by the medical practitioner but not the other therapy services.
The medical practitioner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We asked for patients to complete CQC comment cards prior to the inspection. All of the 18 patient comment cards we received were positive about the service experienced. Of those, 14 specifically mentioned the treatment provided by the doctor and ten, the polite and helpful attitude of staff in reception. We also spoke with three patients at the time of the inspection. All three said they were happy with their care and would recommend the provider to friends and family.
Our key findings were:
We identified regulations that were not being met and the provider must:
You can see full details of the regulations not being met at the end of this report.
There were areas where the provider could make improvements and should:
3rd January 2014 - During a routine inspection
![]() We spoke with five patients. The registered provider, Dr Bowman, the practice manager and staff. Patients said they were involved in the decision making about their treatment. They said the problems and options had been explained to them in terms they could understand. There was an assessment on patients’ needs and treatment plans were developed accordingly. Patients were full of praise for the treatment they received comments we heard included, “first class …sympathetic and professional manner of attending to (one’s) needs”, “always tries to fit me in if possible” and “things are always explained … (on the first appointment) very in depth”. The premises were clean and well maintained. Patients were protected from the risk of abuse. Staff were trained and supported to provide care safely and to an appropriate standard. Complaints were handled effectively.
|
Latest Additions:
|