About the service:

The Terrace is a residential care service which can accommodate six people. People who used the service had individual self-contained flats which consisted of kitchen a living space as well as a bathroom and bedroom. At the time of our inspection there were three people using the service and one person who used the service on a respite basis.

People’s experience of using this service:

People were safeguarded from the risk of abuse. Staff were aware of what actions to take to ensure people were safe. Risks associated with people’s care and support had been identified and plans were in place to help minimise the hazards. There were sufficient staff available to meet people’s needs and to ensure they could access the community. People were supported to manage their prescribed medicines. Staff had received training to ensure this was carried out safely. Accidents and incidents were monitored to identify trends and patterns and the provider took action to minimise incidents occurring.

People received support from staff who were trained and supported to carry out their role. Staff we spoke with felt supported by the management team. People were supported to maintain a healthy diet which catered for their likes and dislikes. People had access to health care professionals as required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The service was compliant with the Mental Capacity Act 2005.

During our inspection we saw staff interacting with people who used the service. Staff and people had a good rapport and staff were kind and caring in their approach. Staff maintained people’s privacy and dignity and were respectful of their home.

People received personalised care which was responsive to their needs and preferences. Support plans were clearly detailed. People had access to a range of social activities which ensured they maintained links within the community. The provider had a complaints procedure and people felt at ease to raise concerns. No concerns had been received at the time of our inspection.

The service was well led and had a management team who were dedicated in providing high-quality care which promoted an open and fair culture. Audits were in place to measure the performance of the service and to action any concerns as they arose.

Rating at last inspection: This was the first inspection of this service.

Why we inspected: We inspected the service in line with our current methodology for inspecting care homes.