We spoke with four people who used the service. They were all happy with the care and treatment they received and the way in which it was delivered. One person told us, "We've been coming here years. They're almost like one of the family".

We saw before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We noted people's verbal and written consent was obtained before care and treatment was undertaken. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their treatment. People were cared for, or supported by, suitably qualified, skilled and experienced staff.

We observed that the care given was safe and appropriate. Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare. There were arrangements and equipment in place to deal with medical emergencies. We saw there were effective systems in place to reduce the risk and spread of infection. We also found systems were in place for people and relatives to make a complaint about the service if necessary. Complaints were handled in a timely and satisfactory manner.

We were unable to speak directly to people using the service on this occasion. We saw people departing who were unable to stop and speak to us but who said very briefly they were “very happy with service, very happy indeed.”