The Stonebridge Practice, 150 Hilltop Avenue, Harlesden, London.
The Stonebridge Practice in 150 Hilltop Avenue, Harlesden, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 6th December 2017
The Stonebridge Practice is managed by The Stonebridge Practice.
Contact Details:
Address:
The Stonebridge Practice Hillside Primary Care Centre 150 Hilltop Avenue Harlesden London NW10 8RY United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Stonebridge Practice on 30 October 2017. Overall the practice is rated as good. Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events. The provider was aware of the requirements of the duty of candour.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff were trained and had the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of patient feedback.
The practice performed well on the national GP patient survey on access to the service. Patients reported being able to make and appointment and there was continuity of care, with urgent appointments available the same day.
The practice had suitable facilities, although the telephone system needed improvement, and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The areas where the practice should make improvement are:
The practice should continue to improve access to the service, particularly telephone access, so that patients who need to contact the practice are able to do so.
The practice should develop a programme of clinical audit that reflects practice priorities in addition to CCG-led prescribing work.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Stonebridge Practice on 30 October 2017. Overall the practice is rated as good. Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events. The provider was aware of the requirements of the duty of candour.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff were trained and had the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of patient feedback.
The practice performed well on the national GP patient survey on access to the service. Patients reported being able to make and appointment and there was continuity of care, with urgent appointments available the same day.
The practice had suitable facilities, although the telephone system needed improvement, and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The areas where the practice should make improvement are:
The practice should continue to improve access to the service, particularly telephone access, so that patients who need to contact the practice are able to do so.
The practice should develop a programme of clinical audit that reflects practice priorities in addition to CCG-led prescribing work.
©2019 Care Services, all rights reserved. No part of this website may be reproduced without permission of the copyright holders.
