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The Southbroom Surgery, The Green, Devizes.

The Southbroom Surgery in The Green, Devizes is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 21st January 2016

The Southbroom Surgery is managed by The Southbroom Surgery.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2016-01-21
    Last Published 2016-01-21

Local Authority:

    Wiltshire

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

25th November 2015 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of The Southbroom Surgery on 25 November 2015.

Overall the practice was rated as good. Specifically we found the practice good for the provision of safe, effective, caring, responsive and well led services. Consequently we rated the provision of services to all six population groups as good.

Our key findings included:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • Risks to patients were assessed and managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • Information about the services provided was available and was easy to understand. This included how to make a complaint and how to provide feedback.

  • Patients’ satisfaction with the care and treatment they received was higher than other practices in the locality.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure with resilience built in and staff felt supported by management.

  • The practice proactively sought feedback from staff and patients, which it acted on.

  • The practice was aware of and complied with the requirements of the Duty of Candour.

There were areas of service delivery where the practice needs to make improvements.

Importantly the practice should:

  • Consistently record the results of checks of emergency equipment.

  • Ensure the risk assessment for medicines held to respond to an emergency is formalised.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

 

 

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