The Southall Medical Centre, 223 Lady Margaret Road, Southall.

The Southall Medical Centre in 223 Lady Margaret Road, Southall is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 29th March 2017

The Southall Medical Centre is managed by The Southall Medical Centre who are also responsible for 1 other location

Contact Details:

Address: The Southall Medical Centre Southall Medical Centre 223 Lady Margaret Road Southall UB1 2PT United Kingdom Telephone: 02085744381

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2017-03-29
Last Published		2017-03-29

Local Authority:

Ealing

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

11th March 2016 - During an inspection to make sure that the improvements required had been made

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection on 20 January 2015 at The Southall Medical Centre. At that inspection the practice was rated good overall, but as requires improvement for some aspects of providing safe services. The full comprehensive report on the 20 January 2015 inspection can be found by selecting the ‘all reports’ link for The Southall Medical Centre on our website at www.cqc.org.uk.

This inspection was a desk-based review carried out on 3 November 2016 to check that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 20 January 2015. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice remains rated as good. Following the desk-top review we found the practice to be good for providing safe services.

Our key findings were as follows:

• Patients with long-term conditions were reviewed by practice nurses under the supervision of doctors and within clinical protocol. 

• An automated external defibrillator (AED) (used to attempt to restart a person’s heart in an emergency) was available and maintained as part of the 

  emergency equipment schedule.

• A comprehensive locum doctor information pack was available which supported safe and effective care.

• There was a process in place to ensure patient safety alerts had been acted upon.
• All staff had received safeguarding children training to a level relevant to their role.
• Medicines requiring refrigeration were stored in line with guidance.
• The practice continued to monitor access to the practice by telephone through surveys and patient feedback which had resulted in increasing the number of staff answering the telephone at peak times and initiating patient queuing to the telephony system. However, the current national GP patient survey showed only 29% of patients found it easy to get through on the telephone which was lower than the local average of 67% and the national average of 73%.

The areas where the provider should make improvement are:

• Continue to monitor telephone access to the practice.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

20th January 2015 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection on 20 January 2015 at The Southall Medical Centre. At that inspection the practice was rated good overall, but as requires improvement for some aspects of providing safe services. The full comprehensive report on the 20 January 2015 inspection can be found by selecting the ‘all reports’ link for The Southall Medical Centre on our website at www.cqc.org.uk.

This inspection was a desk-based review carried out on 3 November 2016 to check that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 20 January 2015. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice remains rated as good. Following the desk-top review we found the practice to be good for providing safe services.

Our key findings were as follows:

• Patients with long-term conditions were reviewed by practice nurses under the supervision of doctors and within clinical protocol. 

• An automated external defibrillator (AED) (used to attempt to restart a person’s heart in an emergency) was available and maintained as part of the 

  emergency equipment schedule.

• A comprehensive locum doctor information pack was available which supported safe and effective care.

• There was a process in place to ensure patient safety alerts had been acted upon.
• All staff had received safeguarding children training to a level relevant to their role.
• Medicines requiring refrigeration were stored in line with guidance.
• The practice continued to monitor access to the practice by telephone through surveys and patient feedback which had resulted in increasing the number of staff answering the telephone at peak times and initiating patient queuing to the telephony system. However, the current national GP patient survey showed only 29% of patients found it easy to get through on the telephone which was lower than the local average of 67% and the national average of 73%.

The areas where the provider should make improvement are:

• Continue to monitor telephone access to the practice.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice