People we spoke with told us that they were very happy with the care and treatment they received. We saw evidence that people who use the service understood the care and treatment choices available to them. The practice had written information available for people as well as individual consultations which took place prior to any agreement regarding treatment plans. People's needs were assessed and treatment was planned and delivered in line with their individual care plan.

People we spoke with confirmed they were happy with the cleanliness and hygiene of the practice. Equipment was in place to thoroughly clean and to decontaminate instruments used while examining and treating patients. Policies and procedures were in place for safe working practices and there were service contracts in place for the disposal of clinical waste and for sharp objects. This ensured the maintenance of a safe and hygienic environment both for staff and patients.

People we spoke with told us they were happy with the quality of staff at the practice. One person told us, "They are very professional and competent". We saw that staff received appropriate professional development.

There were safe and effective systems in place for the overall quality assurance of all aspects of the practice. There were clear audit trails for all aspects of the work carried out in the practice.