The Ross Practice in Bush Fair, Harlow is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 10th March 2016
The Ross Practice is managed by The Ross Practice.
Contact Details:
Address:
The Ross Practice Keats House Bush Fair Harlow CM18 6LY United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Ross Practice on 15 December 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
Staff had the skills, knowledge and experience to deliver effective care and treatment, however not all staff had received dedicated infection control and prevention training.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients said there was a delay if they wanted to make an appointment with a named GP. Urgent appointments were available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The practice obtained and acted upon feedback from the ‘Friends of the Ross Practice’ group. The ‘friends’ group supported the practice by raising money to buy equipment for the practice to use to benefit the patients. The practice was in the process of forming a PPG.
There was limited awareness of Duty of Candour, however the provider had plans to improve this awareness and staff we spoke with told us that they would highlight any concerns they had regarding service provision.
The area where the provider should make improvements is:
Ensure that any references accepted verbally are documented and the paperwork kept in the relevant staff member’s personnel file.
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