The Roof Support Services UK Ltd, North Circular Road, London.The Roof Support Services UK Ltd in North Circular Road, London is a Homecare agencies specialising in the provision of services relating to dementia, personal care and physical disabilities. The last inspection date here was 14th November 2019 Contact Details:
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11th January 2017 - During a routine inspection
This inspection took place on 11 January 2017. We gave the provider one week’s notice of our visit as the location provides a domiciliary care service and we needed to be sure that someone would be available to assist with the inspection. The Care Quality Commission (CQC) registered the service in November 2015 and this was the first inspection of the service. The Roof Support Services UK Ltd is a domiciliary care service providing personal care and support to people in their home. At the time of this inspection, the service was providing support to three people. The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The provider had systems to keep people safe, people felt safe with the service they received and staff knew how to protect them from potential abuse. There were enough care workers recruited to care for and support people and the provider carried out checks before care workers started to work with people. Care workers had the training and support they needed to care for and support people using the service. Care workers understood and respected people's decisions and choices. People were supported to eat and drink sufficient amounts and were assisted by staff to access healthcare services when needed. Care staff understood people’s care and support needs and people told us their care was provided in kind and sympathetic way. People were involved in planning their care which was delivered by staff in ways that respected their privacy and dignity. People were involved in assessments of their care and support needs and the provider ensured they received care and support in ways they preferred. People could be confident their concerns would be listened to and acted on. The service had a qualified and experienced manager who was committed to delivering high quality, person centred care and support to people using the service. The provider had systems in place to monitor quality in the service and make improvements.
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