When we visited Rodney House Dental Practice we spoke to four patients, the practice manager, the registered manager who was also a dentist, a receptionist and a dental nurse. We found that people were treated with respect and kindness. There was some information about the practice in the waiting area. People had treatment plans and the dentist had discussed treatment options and any associated risks with them. All staff had been trained with regard to safeguarding adults and children and there were procedures to follow to protect people.

The practice had infection control procedures and facilities available to complete the decontamination of instruments. We found that systems in the practice had been audited to help ensure that they were effective. People had completed quality surveys and given their comments which had been taken into consideration. Complaints were taken seriously and had been investigated correctly.