We carried out an announced comprehensive inspection on 13 September 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The Ridge Medical Practice is situated within the Westwood Park Diagnostic Treatment Centre, and provides musculoskeletal triage, assessment and treatment services in Bradford. The NHS commissioned service is known locally as The Bradford South & West Musculoskeletal Service and is led by GPs with enhanced training in musculoskeletal conditions.

The non-clinical partner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Feedback about the service was provided by 42 completed patient comment cards. This feedback was all positive regarding the services they had received and noted the caring attitude of staff and the professional approach taken by clinicians.

Our key findings were:

• The service was offered on a referral basis and was accessible to people who chose to use it.
• Treatment was safely managed and there were effective levels of patient support and aftercare.
• The service had systems in place to identify, investigate and learn from incidents relating to the safety of patients and staff members.
• There were systems, processes and practices in place to safeguard patients from abuse.
• Information for service users was comprehensive and accessible.
• Patient outcomes were evaluated, analysed and reviewed as part of quality improvement processes, including clinical audit.
• Staff had the relevant skills, knowledge and experience to deliver the care and treatment offered by the service.
• The service shared relevant information with others or referred on to other services when required.
• There was a clear leadership structure, with governance frameworks which supported the delivery of quality care.
• The service encouraged and valued feedback from service users.
• Communication between staff was effective.

Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice