During inspection, we found the surgery was clean and had effective policies for both cleaning and infection control.

A full safeguarding procedure for children and vulnerable adults had been in use at the surgery. Staff had received training in safeguarding matters and was able to demonstrate their knowledge.

Records were available to show that staff had been suitably trained for the role they undertake, refresher training had been provided through team meetings and that regular performance reviews had been carried out.

People we spoke with were happy with the service that they had received. They found staff to be helpful and polite and felt part of the decision making process in their treatment plan.

We found that the provider did not have a safeguarding vulnerable adults policy and procedures for staff to refer to.

We found that the provider had not taken the appropriate steps to ensure that people were protected from the risk of infection.

We found that there was a recruitment process in place which ensured that staff were qualified to carry out their role. However some staff had not received supervision and staff had not received an annual appraisal.

We found that that there were some systems in place to assess and monitor the quality of the service that people received.