This practice is rated as Good overall. (Previous rating 11 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced inspection at The Redbridge Surgery on 21 November 2018. We undertook this inspection as there had been a change in the partnership of the practice and as part of our continuous inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• The practice was aware of the cultural make-up of its population and delivered care and services accordingly. An example of this was the practice offering non- porcine gelatine based child vaccines (if requested)
• Some patients found they could not always gain appointments which suited their needs.
• There was a focus on continuous learning and improvement at all levels of the organisation.
• The practice and PPG worked together to ensure that high quality care was delivered and could be accessed easily at the practice.

The areas where the provider should make improvements are:

• Improve patient awareness to different methods of booking appointments including online appointments.
• Consider ways of how to improve the practice uptake of bowel screening for relevant patients.
• Continue to review the accessibility of services at the practice in relation to some of the low patient satisfaction scores recorded in the latest National GP Patient survey.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice