The service was on the ground floor of a shared, listed building with walking access only. There were two surgeries, a reception area, a waiting room, a decontamination room, a toilet and a storage room in the basement. All areas were visibly clean and well equipped. One treatment room was not being used as it was about to be refurbished. The practice carried out a wide range of NHS and private treatments. On the day of our inspection there were two dentists, and two nurses working at the practice. We spoke with three people that used the service. One person told us “I like it here and I feel comfortable. I would recommend the practice”. Another told us “They are very good and they tell you what is going on”. A third person told us “They give me different options and the place is clean”.

We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes as evidenced in the patient records we looked at. We found that care and treatment was planned and delivered in a way that ensured people's safety and welfare and the premises was appropriate and safe, and that the required safety procedures were in place. The service had robust procedures in place for staff recruitment and support and the provider had an effective quality assurance system in place so that people's feedback on the service was listened to and acted upon.