We spoke with six people who attended the surgery and everyone said that they were very satisfied with the service and treatment that they received. One person told us, “They are wonderful, the best dentist I’ve ever had”.

People said that they felt involved and consulted when discussing their treatment options. They said that all work done was of a very high standard.

People told us that their privacy was always maintained and that they were treated with respect at all times. Dental staff told us how they ensured that people had a positive experience.

We saw that arrangements were in place to deal with emergency situations. Staff had received training to manage medical emergencies.

Staff told us they were well supported in their work. They said that they had regular training opportunities and effective support. People who received a service were very complimentary about the staff team.

We saw that the practice had procedures in place for the management of infection control. Staff had received training to reduce the risk of cross infection. People told us they were confident that good standards of cleanliness were maintained.

The practice had a complaints policy and procedure. The complaints procedure was prominently displayed in the reception area. Not everyone was aware of this. Everyone we spoke with said they would be confident to speak with any of the staff if they had a worry or concern.