Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 10 December 2015. A breach of legal requirements was found. After the comprehensive inspection, the practice wrote to us with an action plan to say what they would do to meet legal requirements in relation to:

• Regulation 19 HSCA (RA) Regulations 2014 Fit and proper persons employed.
• Regulation 12 HSCA (RA) Regulations 2014 Safe Care and treatment

We undertook this focused inspection to check that they had followed their action plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for The Priory Medical Centre on our website at www.cqc.org.uk

Our key findings were as follows:

• The practice had addressed the issues identified during the previous inspection. Disclosure and Barring Service (DBS) checks and professional registrations had been completed for all necessary staff.
• The practice had updated its fire risk assessment and carried out health and safety risk assessments.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 10 December 2015. A breach of legal requirements was found. After the comprehensive inspection, the practice wrote to us with an action plan to say what they would do to meet legal requirements in relation to:

• Regulation 19 HSCA (RA) Regulations 2014 Fit and proper persons employed.
• Regulation 12 HSCA (RA) Regulations 2014 Safe Care and treatment

We undertook this focused inspection to check that they had followed their action plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for The Priory Medical Centre on our website at www.cqc.org.uk

Our key findings were as follows:

• The practice had addressed the issues identified during the previous inspection. Disclosure and Barring Service (DBS) checks and professional registrations had been completed for all necessary staff.
• The practice had updated its fire risk assessment and carried out health and safety risk assessments.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We spoke with five people who used the service. People were very positive about the treatment they had received. They told us they had been able to make decisions about their treatment and they told us they had been treated with dignity and respect. Their comments included:-

“The practice feels like a friend.”

“The girls are very polite despite some challenging customers.”

“They explain things in layman’s language.”

“The nurses give you advice leaflets to help you stop smoking.”

We found that patients care and treatment was assessed, planned and delivered in order to meet their needs. Staff were inducted, trained and supervised appropriately. The provider had effective systems in place for monitoring the quality of services. The environment within the surgery was clean and tidy. A patient participation group functioned well within the practice.