The Practice Prospect House, 108 High Street, Great Missenden.
The Practice Prospect House in 108 High Street, Great Missenden is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 21st October 2016
The Practice Prospect House is managed by The Practice Surgeries Limited who are also responsible for 9 other locations
Contact Details:
Address:
The Practice Prospect House Prospect House 108 High Street Great Missenden HP16 0BG United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Practice Prospect House on 21 September 2016. Overall the practice is rated as good.
Specifically, we found the practice good for providing safe, effective, caring, responsive and well led services.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. The majority of information about safety was recorded, monitored and reviewed.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke to on the day of inspection informed us they were able to make an appointment with a named GP, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvements are:
Consider patient feedback and improve the availability of extended hours appointments offered by the practice.
Ensure all staff are aware that a translation service is available and information about a translation service is displayed in the reception areas.
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