About the service:

This service provides care and support to people living in a 'supported living' setting, so that they can live in their own home as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. At the time of our inspection visit the service was supporting one person.

People’s experience of using this service:

The person and their relative were satisfied with the quality of care provided by the service. There were systems in place to make sure there was always enough staff working at the service to help keep the person safe and meet their needs. The person was protected from the risk of abuse and felt safe.

Care was planned with the person and their relatives' input. Staff knew the person well and understood the support the person needed to stay safe and healthy. Staff liaised well with external health and social care professionals as well as the person's relatives. This helped the person to receive individually tailored care which met their needs.

Staff were caring and friendly; they had built a good rapport with the person. Staff provided care and support in a way which maintained the person's independence, privacy and dignity. The person was treated with respect and involved in making decisions about their care.

The person was given the information they needed about their care in a way they could understand. The person had regular opportunities to give their views on what they did and did not like about the way their care and support was provided..

The person received a sufficient amount to eat and drink, and their meals reflected their food preferences. The person was supported to spend their time involved in enjoyable, age appropriate activities.

Appropriate checks were carried out on staff before they were allowed to work with the person. The person was supported by staff who received relevant training, supervision and performance review which helped staff to provide effective and appropriate support.

The registered manager was passionate about providing high quality care which helped people to develop their skills and achieve their goals. There were systems in place assess and monitor the quality of care provided.

For more details please see the full report.

Rating:

This was the first inspection of this service since it registered with the CQC on 2 May 2018. We did not give the service a rating. This was because there was insufficient evidence available to make a judgement and award a rating

Why we inspected:

This was a planned inspection in line with our inspection schedule..

Follow up:

We will continue to monitor the service through the information we receive. We will inspect in line with our inspection programme or sooner if required.