We spoke with four people who use the service. They told us they were happy with the service and the explanations given about the ultrasound scan. They confirmed they were treated with respect and their dignity and privacy was maintained. People also said they felt more comfortable and relaxed as the environment was not ‘clinical.’

Specialised equipment was used for the ultrasound scanning. We saw the equipment was clean and in a good state of repair. We saw records which confirmed servicing was taking place. Only the sonographer (this is the person who carries out ultrasound scans) used the equipment for ultrasound scanning and they were qualified and experienced in its use.

We saw that the manager was carrying out checks of the professional registration of the sonographers who worked at Window to the Womb Limited. Sonographers are required to register with a professional body called the Health and Care Professions Council.

There was an effective complaints system available. The manager took account of any complaints to try and improve the service.