The Nevells Road Surgery, Nevells Road, Letchworth Garden City.
The Nevells Road Surgery in Nevells Road, Letchworth Garden City is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 27th April 2017
The Nevells Road Surgery is managed by The Nevells Road Surgery.
Contact Details:
Address:
The Nevells Road Surgery The Surgery Nevells Road Letchworth Garden City SG6 4TS United Kingdom
Telephone:
08444771796
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-04-27
Last Published
2017-04-27
Local Authority:
Hertfordshire
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Nevells Road Surgery on 16 January 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
The practice had identified 256 patients as carers including young carers (3% of the practice list).
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they could make an appointment in advance with a named GP and there was continuity of care, with urgent appointments available the same day.
Patients highlighted via feedback that they found it difficult to access the practice via the telephone at peak times and thought appointment access could be improved.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Review and consider the effectiveness of actions taken regarding patient telephone access to improve patient satisfaction.
Ensure the staff training records accurately reflect training received by staff.
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