Ruh Dental (fleet street ltd), London.Ruh Dental (fleet street ltd) in London is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 9th May 2018 Contact Details:
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12th April 2018 - During a routine inspection
We carried out this announced inspection on 12 April 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
The Neem Tree Dental Practice is in The City of London and provides private treatment to patients of all ages.
There is level access for people who use wheelchairs and those with pushchairs. The premises are fully accessible.
The dental team includes 11 dentists, one dental hygienist, one visiting sedationist, three dental nurses, one of whom perform a dual role as receptionist, a treatment coordinator and one receptionist. The practice has three treatment rooms and a decontamination room.
The practice is owned by a limited company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at The Neem Tree Dental Practice was one of the principal dentists.
On the day of inspection we collected 21CQC comment cards filled in by patients.
During the inspection we spoke with two dentists, two dental nurses, a dental hygienist, the receptionist, the treatment coordinator and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Our key findings were:
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