The Mullally Dental Practice, Blackheath, London.The Mullally Dental Practice in Blackheath, London is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 25th May 2016 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
16th May 2016 - During an inspection to make sure that the improvements required had been made
![]() We carried out an announced comprehensive inspection of this service on 14 December 2015 as part of our regulatory functions where breaches of legal requirements were found. After the comprehensive inspection, the practice wrote to us to say what they would do to meet the legal requirements in relation to the breach.
We carried out a follow- up inspection on 16 May 2016 to check that they had followed their plan and to confirm that they now met the legal requirements. This report only covers our findings in relation to those requirements. We revisited the Mullally dental Practice as part of this review.
You can read the report from our last comprehensive inspection by selecting the 'all reports' link for Mullally Dental Practice on our website at www.cqc.org.uk.
14th December 2015 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 14 December 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was not providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was not providing well-led care in accordance with the relevant regulations.
Background
Mullally Dental Practice provides NHS and private dental treatment to patients of all ages. The premises are situated on the ground floor of a residential style building which included a basement. The services provided include preventative advice and treatment and routine restorative dental care. Practice staffing consists of the principal dentist who is also the owner/provider, three dental nurses, and a practice manager who also undertakes the role of dental nurse and receptionist.
The principal dentist is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
The practice consists of one treatment room, a waiting area for patients and reception area, a basement that houses the compressor, suction unit, X-ray developer, clinical waste, stock cupboard and a staff room.
The practice opening hours are 9am to 5.30pm Monday to Thurs and Friday 9-1pm
Fourteen patients provided feedback about the service. Patients we spoke with and those who completed comment cards were very positive about the care they received and about the service. Patients told us that they were happy with the dental treatment and advice they had received. They said that they could get appointments at times that suited them, including same day appointments for urgent dental treatments. Patients told us that staff were professional, kind and caring. They told us that dentists, dental nurses and receptionist were always kind, welcoming and helpful. Patients said that the dentists explained treatments in a way that they could understand, listened to them and answered any questions they had about their care and treatment. Patients who completed comment cards said that they had recommended the dental practice to their friends and families.
Our key findings were:
We identified regulations that were not being met and the provider must:
You can see full details of the regulations not being met at the end of this report.
There were areas where the provider could make improvements and should:
22nd March 2013 - During a routine inspection
![]() The Mullally Dental Practice Ltd. was a clean and professionally managed dental practice. The new dentists had begun to make improvements since taking over the practice four months before our inspection, with more changes planned to offer a broader service. People who use the service spoke positively about the plans to improve the practice and were pleased with the new dentists, describing them as "very nice" and "professional". One member of staff told us that there was obvious anxiety among long-standing patients but that this disappeared once they had seen the new dentists, and they had seen the same patients "skipping with happiness" when leaving their appointments. People who use the service were positive in their reviews of the service and staff, and told us that treatment options and associated costs were fully explained during their visits. One person we spoke with told us they felt "better informed" than with the previous dentist. The provider was focused on improving the patient experience with open communication, modern equipment and instruments, and contemporary practices such as electronic record keeping which would allow printouts for patients to take away with them. There were suitable safeguarding and emergency arrangements in place in order to ensure patient safety.
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