We spoke with four patients who used the service. They were all happy with the care and treatment they received and the way in which it was delivered. One patient told us, "The staff are first class. I have complete confidence in them".

We saw before patients received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We noted patients' verbal and written consent was obtained before care and treatment was undertaken. Patients' views and experiences were taken into account in the way the service was provided and delivered in relation to their treatment. Patients were cared for, or supported by, suitably qualified, skilled and experienced staff.

The care and treatment we saw was safe and appropriate. Care and treatment was planned and delivered in a way that was intended to ensure patients' safety and welfare. There were arrangements and equipment in place to deal with medical emergencies. We saw there were effective systems in place to reduce the risk and spread of infection. We also found systems were in place for patients and relatives to make a complaint about the service if necessary. Complaints were managed in a timely and satisfactory manner.

People told us that they had been fully involved in discussions with the dentist about the treatments available to them and any costs involved.

People felt that their privacy and dignity was respected by all staff who worked at the practice with appropriate time available for private consultation.

People told us that they were happy with their treatment and that the appointment system met their needs.

We were told that people felt safe and were well cared for by the dentist and practice staff.

People told us that the practice was kept very clean and staff used protective clothing.