The Medical Group, Sawmills Lane, Meadowfield, Durham.
The Medical Group in Sawmills Lane, Meadowfield, Durham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 28th December 2016
The Medical Group is managed by The Medical Group.
Contact Details:
Address:
The Medical Group The Surgery Sawmills Lane Meadowfield Durham DH7 8NH United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Medical Group on 10 November 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and report incidents and near misses.
Risks to patients were assessed and well managed.
Outcomes for patients who use services were good.
Patients’ needs were assessed and care was planned and delivered following best practice guidance.
Staff were consistent and proactive in supporting patients to live healthier lives through a targeted approach to health promotion. Information was provided to patients to help them understand the care and treatment available
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
The practice had a system in place for handling complaints and concerns and responded quickly to any complaints.
Patients we spoke with raised no concerns regarding making an appointment and only a small number of patients who completed CQC comment cards raised concerns (8%).
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure in place and staff felt supported by management. The practice sought feedback from staff and patients, which they acted on.
The practice was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvements are:
Review frequency of controlled drug checks in line with the practice standard operating procedures and maintain appropriate records of expiry checks within the dispensary. Review the arrangements for tracking pre-printed prescription stock through the practice.
Have a comprehensive system for planning and carrying out clinical audits.
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