The Meads Medical Centre in Uckfield is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 9th November 2016
The Meads Medical Centre is managed by The Meads Medical Centre.
Contact Details:
Address:
The Meads Medical Centre Bell Farm Road Uckfield TN22 1BA United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Meads Medical Centre on 3 December 2015. The practice was rated as requires improvement overall, inadequate in safe and requires improvement in effective, caring, responsive and well-led. We undertook a second comprehensive inspection on 13 July 2016. The practice had made significant improvements and was rated as good overall and in safe, effective, caring, responsive and well-led.
Our key findings across all the areas we inspected were as follows:
The practice had made improvements to their governance systems since their December 2015 inspection. For example, risks to patients were assessed and well managed.
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment. The practice continued to make improvements in relation to staff training and associated records.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Improvements had been made to recruitment processes and appropriate employment checks including Disclosure and Barring (DBS) checks had been undertaken.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they did not always find it easy to make an appointment with a named GP or to get through to the practice by phone. However the practice had taken steps to address this by releasing additional GP appointments and ensuring more staff were available to answer the phone during busy times.
The practice had good facilities and was well equipped to treat patients and meet their needs.
Improvements had been made to fire safety procedures and fire drills had been incorporated into the management of risk in this area.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
All staff were trained at the appropriate level in safeguarding children and vulnerable adults.
The areas where the provider should make improvement are:
To ensure that a report is compiled following regular fire drills identifying areas of good practice and areas where improvements are required.
To continue to address patient concerns with access to GP appointments and ensure improvements are ongoing and sustainable.
To continue to ensure that training records are maintained for all staff, including nursing staff attending infection control training updates.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Meads Medical Centre on 3 December 2015. The practice was rated as requires improvement overall, inadequate in safe and requires improvement in effective, caring, responsive and well-led. We undertook a second comprehensive inspection on 13 July 2016. The practice had made significant improvements and was rated as good overall and in safe, effective, caring, responsive and well-led.
Our key findings across all the areas we inspected were as follows:
The practice had made improvements to their governance systems since their December 2015 inspection. For example, risks to patients were assessed and well managed.
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment. The practice continued to make improvements in relation to staff training and associated records.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Improvements had been made to recruitment processes and appropriate employment checks including Disclosure and Barring (DBS) checks had been undertaken.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they did not always find it easy to make an appointment with a named GP or to get through to the practice by phone. However the practice had taken steps to address this by releasing additional GP appointments and ensuring more staff were available to answer the phone during busy times.
The practice had good facilities and was well equipped to treat patients and meet their needs.
Improvements had been made to fire safety procedures and fire drills had been incorporated into the management of risk in this area.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
All staff were trained at the appropriate level in safeguarding children and vulnerable adults.
The areas where the provider should make improvement are:
To ensure that a report is compiled following regular fire drills identifying areas of good practice and areas where improvements are required.
To continue to address patient concerns with access to GP appointments and ensure improvements are ongoing and sustainable.
To continue to ensure that training records are maintained for all staff, including nursing staff attending infection control training updates.
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