Letter from the Chief Inspector of General Practice

This is the report from our inspection of The MacMillan Surgery. The MacMillan Surgery is registered with the Care Quality Commission to provide primary care services.

We undertook a planned, comprehensive inspection on the 25 February 2015 at The MacMillan Surgery. We reviewed information we held about the services and spoke with patients, GPs, and staff.

Overall the practice is rated as good.

Our key findings were as follows:

• There were systems in place to mitigate safety risks including analysing significant events and safeguarding. The premises were clean and tidy. Systems were in place to ensure medication including vaccines were appropriately stored and in date.

• Patients had their needs assessed in line with current guidance and the practice had a holistic approach to patient care. The practice promoted health education to empower patients to live healthier lives.

• Feedback from patients and observations throughout our inspection highlighted the staff were kind, caring and helpful.

• The practice was responsive and acted on patient complaints and feedback.

• The staff worked well together as a team.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

• Implement a system whereby it is clear what training staff have received and when they are due to receive refresher training.
• Ensure all staff are up to date with infection control training.
• Ensure policies and procedures are practice specific.
• Carry out a risk assessment regarding the availability of oxygen for response to medical emergencies.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice