People who use the service were given appropriate information and support regarding their care or treatment. The provider’s website informed patients’ on how to prepare for a Magnetic Resonance Imaging (MRI) scan. There was a frequently asked questions section on what people should expect from the procedure and safety issues to be aware of. One patient told us ''all information was clear from the website.''

Care and treatment was planned and delivered in a way that was intended to ensure patient safety and welfare. There was several safety checks carried out with patients before their scan appointment was booked.

People were protected from unsafe or unsuitable equipment. There was a service maintenance contract in place for the MRI scanner. The scanner was last fully serviced in May 2013. We were told that actions identified from the last service had now been addressed. Where there had been issues with parts of the scanner, an action plan was put in place to mitigate these issues from occurring again.

People told us that they were happy with the service provided. They said that the clinic was calm and staff were reassuring, especially in dealing with claustrophobic patients. They reported that staff were friendly and welcoming. They told us that the clinic was excellent at getting results back to patients.