About the service:

The Lodge at Burcot Grange is a residential home. It provides accommodation and personal care for up to 54 people. At the time of the inspection, there were 14 people permanently living at the service and three people who were on a short period of respite stay.

People’s experience of using this service:

People were supported by staff that were caring, compassionate and treated them with dignity and respect. Staff understood the needs of the people they supported and their communication needs, meaning person centred care and support was provided based on their individual needs and preferences. We observed positive, meaningful relationships between people and staff.

Risks of abuse to people were minimised because the service had robust safeguarding systems and processes. Staff understood safeguarding reporting processes and the registered manager had a detailed oversight of current and historical safeguarding matters.

There were effective systems that ensured the service was safe. Health and safety checks, together with effective checks of the environment were carried out by dedicated staff.

People were supported by staff who had the skills and knowledge to meet their needs. Staff understood their role and were confident when performing it through a continual training package. Staff at the service worked together with a range of healthcare professionals to achieve positive outcomes for people and followed professional advice to achieve this.

People were supported in the least restrictive way possible; the policies, systems and culture in the service supported this practice. There were effective systems in place that ensured people who were deprived of their liberty were done so with the appropriate legal authority.

People's concerns and complaints were listened and responded to. Accidents, incidents and complaints were used as opportunities to learn and improve the service. There were effective systems at service and provider level to share key events and incidents to reduce the risk of recurrence.

People, their relatives and healthcare professionals gave us positive feedback about the quality of care people received. The feedback on the leadership of the service and the registered manager was positive. Quality monitoring systems included audits, observation of staff practice and regular checks of the environment to ensure people received optimal care.

Rating at last inspection: Not previously rated. Registered in November 2017.

Why we inspected: This was a planned inspection.

Follow up: We will continue to monitor the service through the information we receive. We will inspect in line with our inspection programme or sooner if required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk