We spoke to people who used the service. They told us they were given sufficient information about their condition and proposed treatments that enabled them to make an informed choice about consenting to care. We saw evidence that all people using the service signed a consent form for examination and treatment.

We found that people were positive about the care provided by the staff and the cleanliness of the facilities. One person told us "The care I receive here is amazing." Another person told us "The persona of the doctor puts me completely at ease." We saw evidence that the service had resuscitation equipment, that staff had received up to date training to deal with emergency situations and that infection control practices were appropriate to prevent the spread of infection.

Medicines were stored securely and drug stock records were well maintained and accurate. However, some medical gases in the treatment area had expired and the stock records for these therapies had not been reviewed or updated.

We found that records relating to the service including complaints handling were well documented and easily accessible. Staff and people who used the service knew how to raise and deal with complaints. One person accessing care told us "everything here is transparent."

People using the service were given adequate information about their appointments and staff treated them with respect and dignity. People using the service were satisfied with the quality of care they received and felt safe at the clinic.