Although there were no patients present at the clinic on the day of inspection we were able to see evidence of patient feedback via letter and video. We saw many examples of positive comments relating to the dental care as well as the attitude of staff.

We saw evidence that people who use the service understood the care and treatment choices available to them. The practice had written information available for people as well as individual consultations which took place prior to any agreement regarding treatment plans.

After consultation a treatment plan was put in place which clearly described the procedures, the cost and any alternatives to the procedure, with the pros and cons of each alternative. The dental staff we spoke with told us that they believed clear communication and courteous treatment was essential to the success of their practice.

There were effective systems in place to reduce the risk and spread of infection.

There were enough qualified, skilled and experienced staff to meet people's needs. All the staff were qualified to carry out their work and training updates were undertaken in line with continuing professional development requirements, to keep their knowledge and skills up to date.

The provider had an effective system to regularly assess and monitor the quality of service that people receive and had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.