The Horder Imaging Centre, Crowborough.The Horder Imaging Centre in Crowborough is a Community services - Healthcare and Diagnosis/screening specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), diagnostic and screening procedures, physical disabilities and treatment of disease, disorder or injury. The last inspection date here was 25th February 2020 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
24th January 2012 - During a routine inspection
We spoke to people using the services and staff in each of the areas that we visited. People told us that their overall impression of the care they had received was very good. Comments from patients about their experience included “The care is superb”, and “We are very pleased, we came into the centre and have been seen by various people, everyone is brilliant”. People told us that their privacy and dignity was maintained at all times. People told us that they had been given information about the X-ray procedure they needed and the risks that were involved. They said they had signed to give their consent to their procedure. People said that hand cleaning was carried out by staff in advance of any care being provided. Comments received were “Staff gel their hands all the time”. People told us that the level of cleanliness was very good and that the department was swept and cleaned on a regular basis.
1st January 1970 - During a routine inspection
During our visit to Horder Imaging Centre we observed four people using the service and spoke with four staff members including the regional director and the registered manager. Our visit was facilitated by the registered manager. We saw that people who use the service were assessed prior to using the service and that there was emphasis on safety and risk management. We saw that people's privacy and dignity was respected and we observed staff interacting with people in a calm, friendly and professional manner. People who use the service told us they were happy with the quality of care they received and that they felt well informed about what to expect and involved in the procedure they were receiving. We viewed satisfaction survey results that indicated all respondents had found the service to be excellent or very good. One person we spoke with told us "This is my second scan in the space of a few weeks and the staff have been excellent. It has all gone very smoothly." Staff we spoke with told us they felt confident that the quality of service was good and that they had the flexibility to meet the needs of people who use the service. We observed staff taking extra time to support people when they needed it. We saw that appropriate recruitment and selection processes were in place for new staff and that staff underwent a thorough induction into the service. One staff member told us "The team works well together with good support and communication."
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