On our visit to The High Street Dental Clinic we spoke with three people who were patients at the practice. We spoke with the practice manager, two dentists, the dental therapist, two dental nurses, the receptionist and a trainee dental nurse. The people we spoke with at practice said they were happy with the care and treatment they received. One person described the practice as "very helpful and very friendly." Another said: "it's very good. They will help if I need to rearrange appointments, and are very thoughtful." Everyone we spoke with said they would recommend the practice. All the people we met said all their close family also used the practice.

People said they could get appointments to suit them, including for urgent treatment. There were arrangements for people to get help when the practice was closed. The dentists talked to people about their general health and made sure the practice had all the relevant information before treating someone. All staff we met knew how to act in the event of a medical emergency and the practice had the required emergency equipment.

The dentists took time to explain the risks and benefits of any treatment. People said they made up their own mind about how to progress and could withdraw consent at any time. The practice and equipment was clean, tidy and well organised. Decontamination of dental instruments and equipment was carried out safely and effectively. The practice operated in accordance with most technical requirements, although a few areas were not up-to-date.

Staff were recruited safely and had relevant external employment checks prior to taking up their position. The practice had a procedure for listening to and responding appropriately to complaints.