We carried out an announced new style focused inspection at The Green House Surgery on 9 May 2019 as part of our inspection programme, following our annual regulatory review process.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• Patients received effective care and treatment that met their needs.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Letter from the Chief Inspector of General Practice

We carried out an inspection of The Green House Surgery practice on 12 May 2015 as part of our comprehensive programme of inspection of primary medical services. The inspection team found after analysing all of the evidence that the practice was safe, effective, caring, responsive and well led. In summary our key findings were as follows:

• The practice provided good, safe, responsive and effective care for all population groups in the area it serves.

• All areas of the practice were visibly clean.

• Where incidents had been identified relating to safety, staff had been made aware of the outcome and action taken where appropriate, to keep patients and staff safe.

• Patients received care according to professional best practice clinical guidelines. The practice had regular information updates, which informed staff about new guidance to ensure they were up to date with best practice.

• The service was responsive and ensured patients received accessible, individual care, whilst respecting their needs and wishes. They had worked hard to recruit staff to improve accessibility and continuity of care to the practice population.

• The service was well led and there were positive working relationships between staff and other healthcare professionals involved in the delivery of service.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice