The Glen is a care home that provides accommodation for people who require personal or nursing care. The home can accommodate up to 19 people. At the time of this inspection there were 17 people using the service.

People’s experience of using this service:

• People told us they felt safe at The Glen and they were consistently treated with kindness, dignity and respect. People knew who to report any concerns to and were happy with the support they received from staff. People’s care records contained guidance for staff about how to support people safely and minimise risks to people. Staff were trained in their responsibilities for safeguarding adults and knew what action to take if they witnessed or suspected any abuse.

• The service had systems in place to ensure people received their medicines as prescribed. Staff supported people to maintain their health by making appropriate referrals to community health professionals and acting on any advice they were given;.

• There were enough staff on shift to keep people safe and we observed staff respond to people in a timely manner throughout the day. Staff told us they thought there were enough staff to meet people’s needs.

• People received personalised support from staff who knew them well. People’s likes, dislikes and social histories were recorded in their care records. This helped staff care for them in a personalised way.

• Staff were competent, knowledgeable and skilled. They received regular training, supervisions and appraisals which supported them to conduct their roles effectively;

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• People were happy with the food provided at The Glen. The service catered for people's special dietary requirements and staff monitored food and fluid intake levels of people who were assessed to be at risk.

• A range of activities were provided for people living at The Glen which considered people’s interests and wishes.

• The provider had an effective complaints procedure in place. Information about how to complain was displayed in the entrance to the home. People and their relatives knew how to complain if they needed to.

• The provider and registered manager understood the regulatory requirements and monitored the quality and safety of the service on a regular basis;

• Staff told us they enjoyed their jobs, their morale was positive and they told us the staff team worked very well together.

• For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection:

The service is an established care home and has been operating for many years. In May 2018 a new provider purchased the service and were registered with the Care Quality Commission (CQC.) This is the first inspection of the service under the new registered provider.

Why we inspected:

This was a planned inspection following the registration of new providers.

Follow up:

We will continue to monitor this service. We plan to complete a further inspection in line with our re-inspection schedule for those services rated good.