The Forest Edge Practice in Manford Way, Chigwell is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 28th October 2016
The Forest Edge Practice is managed by The Forest Edge Practice.
Contact Details:
Address:
The Forest Edge Practice Hainault Health Centre Manford Way Chigwell IG7 4DF United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Forest Edge Practice on 14 April 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Consider further ways of meeting the needs of patients with long term conditions given the comparatively high exception reporting rates in some clinical domains.
Staff demonstrated understanding of the consent and decision-making requirements of the Mental Capacity Act 2005, however they had not received formal training.
The practice recognised carers’ needs and supported them; however less than one per cent of the practice list had been formally identified as a carer: census data indicates 10% of patients on a GP practice list are carers.
Consider installing an induction loop to improve access to the service by people who use a hearing aid.
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