We spoke with four people who were using the service when we visited. All were very positive about their experiences and the quality of care. One person said “The people who work here are lovely. The surroundings are new and the equipment is really modern.” Another person commented on the quality of treatment provided and the detailed information and choices given to them by the dentist. They said “After the consultation I received a treatment plan which was very good as I could go away and digest what had been said.”

People who use the service told us the dentists provided them with treatment options and explained the different costs involved. They said they felt the practice gave them sufficient information to inform their decisions before they consented to treatment. They said the dentist always explained the risk and benefits of various treatments and provided details of the expected outcome.

We found the practice was clean, hygienic and well maintained. The staff followed appropriate infection control procedures to keep patients safe from harm.

Staff told us they felt well supported by management, were appraised annually and were offered appropriate training at regular intervals to keep their skills up to date.

The practice effectively monitored the quality of its services to patients. The practice carried out regular surveys, audits and health and safety checks.