The Everglade Medical Practice, The Concourse, London.
The Everglade Medical Practice in The Concourse, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 4th July 2017
The Everglade Medical Practice is managed by The Everglade Medical Practice.
Contact Details:
Address:
The Everglade Medical Practice Grahame Park Health Centre The Concourse London NW9 5XT United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Everglade Medical Practice on 17 May 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day. However, patient survey results were mixed in relation to access to the practice.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The areas where the provider should make improvement are:
Review arrangements for displaying fire safety posters to ensure patients and staff are informed. .
Develop quality improvement arrangements to maximise outcomes for patients.
Review systems and processes to ensure the management of patient results is failsafe.
Review arrangements for identifying carers in line with national guidelines.
Consider formalising supporting business plans to ensure they are in line with the practice’s vision and mission.
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