We spoke with four people who used the service. They were all happy with the care and treatment they received and the way in which it was delivered. One person told us, "My dentist sent me here as they said it was a good place to get specialist treatment. I wouldn't disagree with that".

We saw that people’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care. We noted people's verbal and written consent was obtained before care and treatment was undertaken. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their treatment.

We observed that the care given was safe and appropriate. Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare. There were arrangements and equipment in place to deal with medical emergencies. We saw that there were effective systems in place to reduce the risk and spread of infection. We noted staff received appropriate professional development and were offered training relevant to the needs of the people they were treating. We also found that systems were in place for people and relatives to make a complaint about the service if necessary. Complaints were handled in a timely and satisfactory manner.

We did not, on this occasion speak to people so cannot report what the people using the service said.