We spoke with three patients who use the service. All were complimentary of the dental team and the service they provided. One patient told us, “I think the practice is stunning, I had superb treatment.”

Patients we spoke with told us they were able to see their X-rays and were given print outs of their treatment plans. We looked at three patient records. Records contained relevant information for assessments and treatment provided. We saw the practice ensured consent to treatment was recorded and that patient medical histories were updated on every visit.

We toured the practice and found it to be clean, hygienic and free of clutter. Dental instruments were decontaminated in line with the Department of Health standards. We noted the practice was working to ‘best practice’ in line with infection control guidelines.

The building was well maintained and could accommodate patients in wheelchairs. We saw evidence the provider completed necessary checks to ensure the safety of patients and staff. This included fire safety equipment and electrical checks.

Staff undertook appropriate training and were supported to deliver effective care and treatment safely. Staff told us they felt supported by management.

Patients we spoke with were happy with the care provided and had no complaints. The practice’s complaints procedure was available in the reception area for patients to read.