This inspection took place on 28 and 29 June 2017 and was unannounced. The Eadmund is a residential care service that provides housing and personal support for up to 15 adults who have a range of needs including learning disabilities. They also offer a short break service. The service consists of two semi-detached houses joined together by an internal door in the communal area allowing people to move freely around both buildings. There are facilities for people who need physical support and a quiet and sensory room. A lift to the first floor allows wheelchair access to bedrooms. At the time of our inspection 13 people were using the service; this included two people on a short respite break.

At our last inspection in May 2015 the service was rated as good.

At this inspection we found the service continued to meet the regulations and fundamental standards and remained good.

Relatives were confident people were safe at the service and told us their relatives were happy living at The Eadmund. Staff were aware of the risks people faced both in the service and in the community and they knew how to manage those risks to keep people safe while still encouraging people’s independence.

There were enough qualified and skilled staff at the service. Staffing was managed flexibly to suit people's needs so that people received their care and support when they needed it. Staff had access to the information, support and training they needed to do their jobs well.

The registered manager and staff understood the relevant requirements of the Mental Capacity Act 2005 and how it applied to people in their care. People and where appropriate their relatives, were involved in decisions about their care, were encouraged to make choices in their everyday life and supported to be as independent as they could be. Staff understood people’s individual needs and supported people with dignity and respect.

Care records focused on the person and were updated according to any changes in people’s health and wellbeing. People were supported to have their health needs met. We saw that people’s prescribed medicines were being stored securely and managed safely.

The provider had a number of audits and quality assurance systems to help them understand the quality of the care and support people received and look at ways to continually improve the service.

At our previous inspection of The Eadmund we identified that action needed to be taken by the service provider to improve the training, support and development of it's staff. During our follow up visit we found that appropriate action had been taken by the provider to address the concerns identified at the previous inspection. We found people who used the service received safe and appropriate care and treatment from properly trained and well supported staff.

As part of this inspection we spoke with the registered manager who told us that there was now in place a new supervision policy and procedure for staff. We were told that this had been put into practice with all staff. We were also told that a comprehensive training plan had been established and delivered to the staff team.

All the people we met told us the staff who worked at the Centre were kind and caring, and felt that staff treated them well. We saw the way that staff interacted with people was always characterised by warmth, kindness and empathy. Staff treated people who used the service with respect and dignity.

The people who use this service told us that they like to be called residents.

At the time of this inspection there were ten permanent residents and three people receiving respite care or having short term breaks. All of the residents had learning and physical disabilities and all but one of the residents did not have the ability to communicate verbally except in a very limited capacity. We did speak to that person and we also spoke to six close relatives of the residents in order to gain their views about the care of the residents.

One of the residents talked positively about their care and support. They said they liked living at the home and that they liked the carers. They were able to say that they enjoyed the activity programme and they indicated that they liked going to college and that they liked the food provided for them at the home.

All of the relatives we spoke with told us they thought the care and support given to the residents was good. One person said, “I am very pleased with the care given”. Another said, “I think it is really good, I have no complaints or concerns, it is all fine”. One other person said, “It’s a lovely home, they have been so good to my son, he’s very well looked after”.

The people who use this service told us that they like to be called residents.

All of the residents have learning and physical disabilities and all but one of the residents do not have the ability to communicate verbally except in a very limited capacity. We did speak to that person and we also spoke to four close relatives of the residents in order to gain their views about the care of the residents.

One of the residents talked positively about his care and support. He said he liked living at the home and that he liked the carers. He was able to say that he enjoyed the activity programme and he indicated that he liked going to college and that he liked the food provided for him at the home.

All of the relatives we spoke with told us they thought the care and support given to the residents was good. One person said, “I have always been very pleased with the care given”. Another said, “I think it is really good, I have no complaints or concerns, it is all fine”. One other person said, “He’s getting excellent care, he’s very well looked after”.

Overall, we have found that The Eadmund meets the essential standards but to maintain this we have suggested that some improvements are made. Please see the main report for this information.

This inspection took place on 28 and 29 June 2017 and was unannounced. The Eadmund is a residential care service that provides housing and personal support for up to 15 adults who have a range of needs including learning disabilities. They also offer a short break service. The service consists of two semi-detached houses joined together by an internal door in the communal area allowing people to move freely around both buildings. There are facilities for people who need physical support and a quiet and sensory room. A lift to the first floor allows wheelchair access to bedrooms. At the time of our inspection 13 people were using the service; this included two people on a short respite break.

At our last inspection in May 2015 the service was rated as good.

At this inspection we found the service continued to meet the regulations and fundamental standards and remained good.

Relatives were confident people were safe at the service and told us their relatives were happy living at The Eadmund. Staff were aware of the risks people faced both in the service and in the community and they knew how to manage those risks to keep people safe while still encouraging people’s independence.

There were enough qualified and skilled staff at the service. Staffing was managed flexibly to suit people's needs so that people received their care and support when they needed it. Staff had access to the information, support and training they needed to do their jobs well.

The registered manager and staff understood the relevant requirements of the Mental Capacity Act 2005 and how it applied to people in their care. People and where appropriate their relatives, were involved in decisions about their care, were encouraged to make choices in their everyday life and supported to be as independent as they could be. Staff understood people’s individual needs and supported people with dignity and respect.

Care records focused on the person and were updated according to any changes in people’s health and wellbeing. People were supported to have their health needs met. We saw that people’s prescribed medicines were being stored securely and managed safely.

The provider had a number of audits and quality assurance systems to help them understand the quality of the care and support people received and look at ways to continually improve the service.