The Dow Surgery in Redditch is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 27th March 2019
The Dow Surgery is managed by The Dow Surgery.
Contact Details:
Address:
The Dow Surgery William Street Redditch B97 4AJ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Dow Surgery on 11 May 2016. Overall the practice is rated as good.
Our key findings were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed. The practice carried out an annual significant event audit to ensure learning from significant events.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. The GPs were leads in different areas and had weekly meetings to discuss concerns and share learning.
There was a clear leadership structure and staff felt supported by the GPs and the practice manager. The practice were trying to work more closely with the virtual Patient Participation Group (PPG). Unfortunately we were not able to meet with any members of the PPG on the day of the inspection.
The practice was aware of and complied with the requirements of the Duty of Candour.
Risks to patients were assessed and well managed on the whole. We did however find that some risk assessments such as fire safety had not been carried out.
Patients described staff as efficient, respectful and caring. Patients commented that they were treated with dignity and respect.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The provider should:
Undertake a fire safety risk assessment and fire drills at the recommended intervals.
Ensure that recruitment processes and legal requirements are followed before staff are employed to work at the practice.
Consider improving the system of appraisal for staff.
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