The Discovery Practice, 20 Cleveland Square, Middlesbrough.
The Discovery Practice in 20 Cleveland Square, Middlesbrough is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 11th November 2016
The Discovery Practice is managed by The Discovery Practice.
Contact Details:
Address:
The Discovery Practice The Cleveland Health Centre 20 Cleveland Square Middlesbrough TS1 2NX United Kingdom
Telephone:
01642245069
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2016-11-11
Last Published
2016-11-11
Local Authority:
Middlesbrough
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Discovery Practice on 28 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
The practice actively reviewed complaints and how they were managed and responded to, and made improvements as a result.
The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group. For example, the installation of a self-help notice board.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice acted upon feedback from staff and patients.
The provider was aware of and complied with the requirements of the duty of candour.
The practice had strong and visible clinical and managerial leadership and governance arrangements.
However there was an area of practice where the provider should make improvements:
Nursing staff should participate in clinical supervision sessions and these should be documented.
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