We spoke with four people who used the service and observed one consultation. One person told us "the dentist has such incredible patience, he really explains things to me and I understand why I need the treatment." Another person told us "I have had so much work done and everyone here has been brilliant. I have recommended them to all of my friends."

People were offered choices in treatment and had options explained to them. People were given time to make their decisions and the costs were explained to them within their written treatment plans. We found the dentist to be very knowledgeable of the treatments they offered. The dentist demonstrated the technology they used to show their patients the treatments they planned with them.

The dental nurse demonstrated the de-contamination process to us and talked us through the procedure which we found to be effective and met department of health guidelines. We found the practice to be very clean and hygienic. One person told us "The place is always clean, even the toilet was spotless."

We were told by the dental nurse, "I have been supported by the dentist throughout my training and am looking forward to continuing to learn now I am qualified." Staff appraisal systems were in place to support the continual professional development of staff.