We spoke with four people who had appointments on the day of our visit. They were very positive about the standard of dental care they received. They told us they were always given full details of treatment options open to them. They said they were not under any pressure to choose one option over another, felt able to ask any questions they wanted and to take whatever time they needed before they made a decision. One person told us after their treatment "It was a pleasure to come!"

We looked at patient records for new and long-standing patients. They included medical histories which were checked and updated at the start of any new treatment or check-ups. This ensured dental care was provided taking into account the implications of any underlying or temporary health conditions.

We found the practice had policies and procedures in place and being followed to prevent the spread and control of infection. We confirmed from records staff were trained in infection control and there was a lead infection control person identified to promote and maintain good practice.

We saw records which confirmed equipment had been serviced as required and that the date for the next service had not passed. This showed people were protected from unsafe or unsuitable equipment because the provider had put in place systems and procedures for the maintenance of equipment used.

We saw there were regular internal audits carried out and minutes of staff meetings showed the quality of service and how it could be improved was part of staff discussions.

We saw assessments were in place to address specific risks, for example from use of X-rays and cross-contamination.