During our inspection we spoke with three people who were receiving treatment that day. One person was new to the service but told us they had already attended a free consultation where they were given details about the service, the treatment options available and an idea of the cost involved. Another person who had been using the service for seven years told us, "It's the best dental practice I have ever been to. I would never go anywhere else.” We asked one person about the treatment they received and they told us that, "The dentist explains everything to me when I see them, what they can do and what they can't do and before I leave they explain what the treatment will be at my next appointment. I always know what to expect."

We looked at the procedures in place to prevent cross infection and found that they met the Department of Health guidelines and minimised any risk to people visiting or working in the service.

We looked at a range of records which showed that the service ensured people understood the treatment they would receive, the cost involved and had given written consent for the treatment to continue.

Quality assurance processes were in place to ensure that people were satisfied with the treatment they received and that the service were aware of areas that may need to improve and a range of management audits provided an internal check that systems were in place and being followed.

You can see our judgements on the front page of this report.