We spoke with a number of patients who visited the practice on the day of our visit. They said that they were very happy with treatment they received and that they had and would recommend the practice to others. They also said that they had been visiting the practice for a number of years. One person said, "The staff are friendly and they make you feel relaxed." Another person said," I like coming to this practice because the treatment is excellent. I have no complaints."

We found that the provider was meeting the standards we had inspected. People's privacy and dignity had been respected. People had been involved in the decisions about their treatment. People had been provided with information about the service, opening times, various treatments and the costs. People had a treatment plan that had been discussed with them so that they were able to make an informed decision. There were systems in place to control the spread of infection. Staff had been provided with relevant training for the work they did. There were systems in place for assessing and monitoring the quality of service.

We noted that the premises were designed to be accessible to people with mobility problems and wheelchair users.